HOW WE CAN HELP?
We offer full turn key solutions and can assist with any aspect of your restaurant’s operation. Whether reviewing your existing operations or launching a new restaurant, every detail must be carefully planned, implemented and analysed to deliver a thriving business! Take a look at some of our services, and feel free to drop us a message to see how we may be able to help your business.
Restaurant Consultancy & AdviceOur services focus on delivering strategic management solutions to optimise profitability across the business. Our team of experienced consultants will carry out an in-depth review of your business. We will assess all areas of your business from operations, facilities, market positioning and business opportunities, to develop a strategic plan to improve your restaurant / hotel operation and increase revenue and profitability. Our services focus on delivering strategic management solutions to optimise profitability across the business. Our team of experienced consultants will carry out an in-depth review of your business. We will assess all areas of your business from operations, facilities, market positioning and business opportunities, to develop a strategic plan to improve your restaurant / hotel operation and increase revenue and profitability.
Restaurant Consultancy & Management
Our management team have the benefit of experiencing both sides of the business (as employed managers and as owner/managers) and is therefore well equipped to align operations and resources to justify and accommodate a business rationale.
At HCL we offer an easy, fast and straightforward consultancy and management service to the hospitality sector, ranging restaurants, leisure/fitness facilities and luxury, designer, life style, boutique, budget, economy, leisure, corporate, independent, national and international branded hotels.
We work closely with brands, owners, banks, developers and investors to provide a vast range of practical services allowing our customers to expand and maximise their business potential.
Our specialist team can perform a complimentary same day independent business review exercise to identify issues and challenges, and provide you with a detailed, comprehensive plan of action containing realistic and achievable solutions.
Hotel & Restaurant turnaround
Hotel and restaurant business may at some stage face tougher times either due to internal or external factors. We can support businesses to not only stabilise or minimise their exposure to current or future risks and threats, we can also streamline operations and finances, maximise revenue and highlight cost saving opportunities.
At HCL, our ambition is to deliver and maximise the return on investments while increasing asset value, by constantly looking after the interests of owners, banks, investors and major stakeholders.
Facilities management of apartments and offices for single units or portfolios is an area that encompasses multiple disciplines to ensure the functionality of the built environment by integrating the people, places, processes and increasingly important technologies.
On a day-to-day basis effective facilities management provides a safe and efficient working environment, this is essential to the performance of any business – regardless of its size and scope. Our business model for this service allows you to choose from a part management or full management of the facility.
Whether you are a franchisee, management or an independent owner, customer loyalty comes from the brand, your reputation and consistency of quality standards in the products and services you offer.
A recognised branded name or loyalty program can be sufficient to attract a customer to dine in your restaurant or stay in your hotel. It is that customer’s experience that influences on-going trust. If a single unit fails to comply standards and live up to the customer’s expectations, the entire brand can be eroded or devalued and in turn, the franchise agreement or brand reputation can be in jeopardy.
We can assist branded hotels and restaurants in meeting brand standard compliance and support independent hotels and restaurants with execution and implementation of standards.
It is vital for any business to focus and concentrate on core services and products and allow the rest to be taken care of by outsourcing departmental specialists.
With rapidly changing market trends, one cannot afford to be left behind especially when it makes more sense to achieve operational efficiencies and financial gains altogether. No doubt most of the hotels groups now have at least one department outsourced to a specialist company.
When your business can no longer justify keeping the department in-house, we can review your available options and prepare a comprehensive comparative report allowing you to make a decisive decision.
Management & Financial Reporting
Management and Financial reports are the life blood of a business; accurate and timely reports are critical tools for management to analyse and react accordingly.
We can review property management systems & point of sales system reports including data flow and interfaces to compile and write reports as per the business requirement. Our finance specialist can help setting up financial reports in order to comply with statuary requirements which will include VAT reports.
Some of the typical reports used in hospitality businesses include:
- Business Plans
- Budgeting and Forecasting
- Revenue reports (daily, weekly, monthly)
- Profit and Loss statement
- Balance Sheet
- Cash Flow statement
- Variance Reports
Sales and Marketing Strategies
Every hotel & restaurant has its unique selling points and local demographics that determine its particular marketing strategy. We can conduct an objective assessment of your hotel’s existing sales & marketing plan and devise or adjust the strategy and activities that are undertaken to ensure that the appropriate market segments are being targeted and effectively reached. We can deliver sales and marketing action plan with relevant costing, market segmentation analysis and property account management penetration tactics.
Revenue and yield management is rapidly evolving with time, travel and technology advancements; game changing initiatives are being launched continuously.
A key focus area in performance of any hotel business in order to meet and exceed a fair share of the market, is to stay ahead in terms of hotel visibility & desirability for potential customer online and offline. Our disciplined analytics will study the past and present, and predict consumer and market behaviour, and the price at a micro-market level to maximise revenue potential. We will ensure that your hotel is positioned correctly in terms of price and market place.
Change & Interim Management
Any interruption to a business’ operations can lead to negative consequences, by taking a proactive approach we can support you in the transitional phase of either individuals, teams or suppliers to ensure you achieve the desired future state.
With a 100% success rate, our solutions will bring instant value to your restaurant or hotel. Read some of our success stories to see how we achieve results.
It's all about working with people
From independents to big restaurant chains, we offer the same high level of services and dedication. And it all starts with a chat.
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NEWS AND ADVICE
The global food and beverage industry has been one of the hardest hit due to government restrictions to help stop the spread of COVID-19. F&B